Frequently Asked Questions (FAQ)

Here are the most common questions we receive from our customers regarding shipping, customization, and wholesale orders.

Shipping & Delivery

Q: Do you ship internationally?
A: Yes, we ship worldwide! We have extensive experience shipping to North America, Europe, Southeast Asia, and beyond.

Q: How long does shipping take?
A: Processing time is usually 1-3 business days. Shipping times vary by location and method:
- Standard Shipping: 15-30 business days.
- Express Shipping (DHL/FedEx/UPS): 5-10 business days.

Q: Can I track my order?
A: Absolutely. Once your order ships, you will receive a tracking number via email so you can follow your package every step of the way.

️ Customization (OEM/ODM)

Q: Can I add my own logo to the products?
A: Yes! We specialize in custom services. We can print your logo on Car Seat cushions, key covers, and packaging. Please contact us with your logo file for a mockup.

Q: What is the Minimum Order Quantity (MOQ) for custom orders?
A: Our standard MOQ for custom logo printing is usually 50-100 pieces, depending on the product. Contact us to discuss your specific needs.

Wholesale & Bulk Orders

Q: Do you offer discounts for bulk orders?
A: Yes, we offer tiered pricing for wholesale and bulk purchases. The more you buy, the better the price. Please email us for a wholesale price list.

Q: Can I get a sample before placing a bulk order?
A: Yes, we highly recommend ordering a sample first to check our quality. Sample costs can often be refunded or deducted from your future bulk order.

Payment & Returns

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard), PayPal, and for large wholesale orders, we can arrange Wire Transfer (T/T).

Q: What if I receive a damaged or wrong item?
A: We are very sorry if this happens! Please contact us within 7 days of receiving your order with photos of the issue. We will arrange a free replacement or a full refund immediately.

Still have questions?
Feel free to reach out to our support team!
Email: [support@CarMallPro.com]
WhatsApp: [+86-157-9510-9150]